FAQs

I have children and pets, are your cleaning solutions safe ?

Yes, completely. We're not just dedicated to protecting health of your family but also our environment. We have formulated our cleaning solutions to adhere to and exceed even the strictest environmental standards. Our mission is to provide everyone with a cleaner and healthier environment through our products and services. Read more about Pet Odour services here.

What areas do you service?

We service all of northern Tasmania, including Launceston, Devonport and surrounds.

How soon can I walk on my carpet after cleaning?

You are able to walk on your carpet straight away. Longer pile carpets we recommend minimal foot traffic until fibre is dry. 

What about my furniture, do I need to remove all furniture from the room?

We can move items like chairs, tables, arm chairs and most couches. Large heavy or fragile items like TV entertainment units, wall cabinets and sideboards we generally leave in place and clean around them. If all small items like magazine racks, side tables and ornamental items can be removed it would be appreciated. 

Will winter affect drying times ?

No! Our low moisture cleaning system leaves uses 80% less water than regular steam cleaning. Summer or winter fast drying times are assured .

Will professional cleaning remove all stains from my carpet ?

We do not guarantee removal of all stains, however we can guarantee that if we can't get the stain out, no one in the industry will be able to. Some spills will cause permanent damage/staining to your carpet and cannot be removed.  Carpet fibre type, length of time and stain composition all have an impact on stain removal.

How do I best maintain my carpets between professional cleaning?

We recommend regular vacuuming. The average home will need 3 times week. Regular vacuuming prevents dirt and grime from becoming embedded deep in your carpets.

Will my carpets wear out faster if left uncleaned ?

Yes, carpets do wear quicker if not cleaned. Dirt, dust and lint are abrasive and will scratch the fibres in your carpet creating traffic lanes and reducing the life span of your carpet.

 

How often should my carpets be cleaned?

We recommend that you have your carpets professionally cleaned at least once a year. If you have pets and children every 6 months will ensure a longer life from your carpet.